As the nature of work has changed, so too have
the methods of automation. Robotic process and intelligent automation tools can
help businesses improve the effectiveness of services faster and at a lower
cost than current methods.
Automation Technologies applied to our
day-to-day activities in Business and IT operations have been evolving over a
period of time. Starting from mere “scripts” (to automate mundane and
repetitive tasks) to “orchestrations” automatic work flows and run-books and
now Robotic Process Automation and Artificial Intelligence powered techniques
that automates part of human reasoning/ decision making process, automation
technologies have come a long way.
We are at a juncture today where technologies
such as Robotic Process Automation (RPA) is going main-stream and disrupting
the Business Process deliveries. Virtual Assistants are becoming real. IT
Process Automation is getting to the next level with Autonomics and supported
by AI-Powered technologies. In other words, Automation is fast becoming the
next leap we can take to achieve better growth in the following years to come.
Process Automation and AI-Powered Technologies
bringing reduced cost of delivery, higher quality and faster time to market.
With adaptability and awareness, rpa is capable of automating activities that
once required human judgment. Adoption of Autonomics and Cognitive technologies
in IT operations are on the rise. Digital labour is getting real. Humans and
machines co-exist for the increase of business efficiency.
Among leaders in the automation industry,
robotic process automation is perceived as “offering unique capabilities and
advantages over previous technologies.” The benefits of robotic process
automation (RPA) are considerable. As it stands, around a quarter of back
office workers spend time performing tasks that are repetitive and rule-based.
Those tasks can, in many instances, be automated by robotic processes that are
up to three times faster than the average human, work around the clock, are
more accurate and are consistently available. The cost for the RPA now comes in
at around one-third as much as an offshore employee and one-fifth as much as
onshore staff. Furthermore, RPA can be easily scaled based on requirements, and
therefore do not require the complexity of employment conditions.
The growth of RPA is happening
quickly. RPA adoption and innovation is happening in a manner similar to the
growth of business process outsourcing (BPO) and shared services markets twenty
years ago, but it is accelerating and intensifying much more quickly. And as we look to history to help us
predict the future, we cannot deny that automation; in particular, robotic
process automation is today’s version of outsourcing – unstoppable.
